What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms are timing out :(

    Asked by Bravodog on December 03, 2015 at 07:19 PM

    Clients are calling me to say form is timing out, i tested and same thing :(

    Page URL:
    www.bravodog.ca

    timing same and
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    Answered by Sammy on December 04, 2015 at 12:22 AM

    I have accessed the form "Puppy Registration" successfully via the direct link and did not receive any timeout message.

    Does the timeout occur on submission or accessing the form?

    If the form is embed on your site you kindly provide the link to the page with the form.

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    Answered by Bravodog on December 04, 2015 at 10:45 AM
    This form: http://form.jotform.ca/form/52827348783266
    ...
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    JotForm Support

    Answered by Kiran on December 04, 2015 at 11:50 AM

    I've tried submitting your JotForm and see that the form is not submitting. I've tried cloning your JotForm and see that there is no issue with the form. I was able to submit it normally. It looks like there is an issue with the Stripe integration on your JotForm. Could you please remove the stripe integration and try integrating it again? 

    Please get back to us if you need any further assistance. We will be happy to help.

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    Answered by Bravodog on December 04, 2015 at 12:45 PM
    thanks that seemed to be itRenée ErdmanDipCBST, VSPDTCertified Behaviour Consultant & Trainert: 778-875-5176www.bravodog.ca
    ...
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    Answered by Sammy on December 04, 2015 at 12:50 PM

    On behalf of my colleague you are most welcome. Should you encounter any other isue feel free to let us know.

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    Answered by Bravodog on December 11, 2015 at 12:45 PM
    The captcha code field area types white text on a white box and clients cannot see what they are typing! How can I change?

    ...
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    JotForm Support

    Answered by david on December 11, 2015 at 03:08 PM

    I have moved your new question to a thread of its own, I will follow up in this thread here shortly:

    http://www.jotform.com/answers/723515