No Form Details Recorded - Yet Form Passes User To Paypal

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    Asked on October 06, 2010 at 01:54 PM


    This is embarrassing, my users post, yet no form details are being recorded in either reports or pending submission, nowhere.  Just started happening today.  However, users are sent to Paypal to pay ok.

    Please help - thanks!

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    Answered on October 06, 2010 at 02:06 PM

    same happened to me, this takes all my trust in jotform away. I'm already starting to look at others.

    On the forum there are many people facing the same problem: techvenue writes :"Your not alone - I just posted before you on same topic - keep looking for replies on both posts - best to you." On the forum I read the problem was solved this morning, while problem occured few hours ago. I did a test and didn't get a notification email of that either.

    eveline from

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    Answered on October 06, 2010 at 02:59 PM

    Fixed now. Sorry about that.