What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No Form Details Recorded - Yet Form Passes User To Paypal

    Asked by techvenue on October 06, 2010 at 01:54 PM


    This is embarrassing, my users post, yet no form details are being recorded in either reports or pending submission, nowhere.  Just started happening today.  However, users are sent to Paypal to pay ok. 


    Please help - thanks!

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    Answered by bbtuna on October 06, 2010 at 02:06 PM

    same happened to me, this takes all my trust in jotform away. I'm already starting to look at others.

    On the forum there are many people facing the same problem: techvenue writes :"Your not alone - I just posted before you on same topic - keep looking for replies on both posts - best to you." On the forum I read the problem was solved this morning, while problem occured few hours ago. I did a test and didn't get a notification email of that either.

    eveline from greentunadesign.be

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 02:59 PM

    Fixed now. Sorry about that.