Double charged to my card

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    Neo 
    Asked on December 04, 2015 at 03:37 AM

    May I ask if it is possible to subset either one. or just subset for december 2015?

    (Unique Transaction ID # 5ED82177NY889613B)

     (Unique Transaction ID # 7R507122XL0475043)

     

  • Profile Image
    Chriistian
    Answered on December 04, 2015 at 05:44 AM

    Hi,

     

    I checked your account and I noticed that you have a double subscription on us on Paypal. Please cancel either one of the subscriptions so only one subscription will remain. Then we can process a refund for you. To cancel, just follow the instructions below.

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number: S-45455342D8342491D

    4. Click on "Cancel Subscription" button

     

    Please inform us once you have cancelled the other subscription on your Paypal account.
    Regards.

     

  • Profile Image
    Neo 
    Answered on December 04, 2015 at 02:06 PM

    Hi I have cancel one of the subscription 

    S-45455342D8342491D

    May I know what is the next step?

     

    Thank you for advising

  • Profile Image
    victor
    Answered on December 04, 2015 at 03:15 PM

    Thank you for your update. I have forward this request to the proper person. You should be getting a refund in the following days.

    If you do not get a refund, please let us know and we will be glad to take another look.