What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Double charged to my card

    Asked by Neo  on December 04, 2015 at 03:37 AM

    May I ask if it is possible to subset either one. or just subset for december 2015?

    (Unique Transaction ID # 5ED82177NY889613B)

     (Unique Transaction ID # 7R507122XL0475043)


    Page URL:

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    JotForm Support

    Answered by Chriistian on December 04, 2015 at 05:44 AM



    I checked your account and I noticed that you have a double subscription on us on Paypal. Please cancel either one of the subscriptions so only one subscription will remain. Then we can process a refund for you. To cancel, just follow the instructions below.

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number: S-45455342D8342491D

    4. Click on "Cancel Subscription" button


    Please inform us once you have cancelled the other subscription on your Paypal account.


  • Profile Image

    Answered by Neo  on December 04, 2015 at 02:06 PM

    Hi I have cancel one of the subscription 


    May I know what is the next step?


    Thank you for advising

  • Profile Image

    Answered by victor on December 04, 2015 at 03:15 PM

    Thank you for your update. I have forward this request to the proper person. You should be getting a refund in the following days.

    If you do not get a refund, please let us know and we will be glad to take another look.