What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    today I received payment but there is no email or submission registerd!

    Asked by bbtuna on October 06, 2010 at 01:55 PM

    Today at 17:43:09 GMT+02:00 I received a payment through one of my forms but I didn't get email notification. The notification is set up, I had someone fill in last week and received an email then.
    It is the 'bestel laptopstand in euro NL' form. It's located online at http://www.greentunadesign.be/NL/nl/bestel.html
    I was quite pleased with your service before. But now I have a lot of doubts. Even though I received a paymant, the fact that I don't have a submission on email nor in the list takes my confidence in your service away. Please let me know what went wrong.

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    Answered by techvenue on October 06, 2010 at 01:56 PM

    Your not alone - I just posted before you on same topic - keep looking for replies on both posts - best to you.

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 03:13 PM

    There was a bug on our new version release today. It is fixed now.

    Unfortunately, it is not possible to get the submission data for the entries already made. Since the bug caused the pending submissions to be not recorded at all. So, the only solution is to contact to the payers and ask them to re-submit the form and not complete the payment. Then you can complete their submissions from Pending Submissions button on the Submissions page. Sorry.