What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have mistakenly upgraded the wrong account

    Asked by yespeople2 on December 04, 2015 at 07:16 AM


    I've made a mistake and wanted to upgrade to my account Yespeople but was logged in on my sub account Yespeople2

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    JotForm Support

    Answered by Welvin on December 04, 2015 at 09:24 AM

    I have cancelled the subscription for the wrong account and refunded the payment. Expect the refund returned to your card within 4-10 business days.

    Please login to the correct account before upgrading.