Why won't my heading image load on android devices?

  • dgrote
    Asked on December 4, 2015 at 8:10 AM

    On my form I have a heading image that will not load on my android but will on my pc and iPad.

    Jotform Thread 717887 Screenshot
  • Welvin Support Team Lead
    Replied on December 4, 2015 at 9:53 AM

    I can replicate this using Chrome and the default android browser. The problem is with the file name. It has spaces. I've fixed it for you by renaming the file and uploading it back to your form.

    Please contact us again if there are any problems.

    Thanks

  • Welvin Support Team Lead
    Replied on December 4, 2015 at 10:20 AM

    I dig deeper and used various images and actually, the issue is when you have a spacing in the file name and when using uppercase and when having more than two words in the file name.

    Example:

    Jotform Heading Image.png

    Here's my test form: https://form.jotform.com/53373757516968.

    I will create a separate ticket about this and submit it to our developers. 

    Thanks