What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't my heading image load on android devices?

    Asked by dgrote on December 04, 2015 at 08:10 AM

    On my form I have a heading image that will not load on my android but will on my pc and iPad.

    Page URL:
    http://www.fmgwebsites.com/3c9b267c-63a0-4cae-a7f3-0d1b96fbcd8f/

    Screenshot
    heading images images in android
  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2015 at 09:53 AM

    I can replicate this using Chrome and the default android browser. The problem is with the file name. It has spaces. I've fixed it for you by renaming the file and uploading it back to your form.

    Please contact us again if there are any problems.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2015 at 10:20 AM

    I dig deeper and used various images and actually, the issue is when you have a spacing in the file name and when using uppercase and when having more than two words in the file name.

    Example:

    Jotform Heading Image.png

    Here's my test form: https://form.jotform.com/53373757516968.

    I will create a separate ticket about this and submit it to our developers. 

    Thanks