Why won't my heading image load on android devices?

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    dgrote
    Asked on December 04, 2015 at 08:10 AM

    On my form I have a heading image that will not load on my android but will on my pc and iPad.

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    Welvin
    Answered on December 04, 2015 at 09:53 AM

    I can replicate this using Chrome and the default android browser. The problem is with the file name. It has spaces. I've fixed it for you by renaming the file and uploading it back to your form.

    Please contact us again if there are any problems.

    Thanks

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    Welvin
    Answered on December 04, 2015 at 10:20 AM

    I dig deeper and used various images and actually, the issue is when you have a spacing in the file name and when using uppercase and when having more than two words in the file name.

    Example:

    Jotform Heading Image.png

    Here's my test form: https://form.jotform.com/53373757516968.

    I will create a separate ticket about this and submit it to our developers. 

    Thanks