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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to use Thank you page of a form to another form

    Asked by criterions on December 04, 2015 at 09:24 AM

    I want to use the Thank You page of one of my forms for another based on certain criteria. Is there a way to determine what the full URL of the thank you page for a given form?

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    JotForm Support

    Answered by Kiran on December 04, 2015 at 10:59 AM

    I understand that you want to display the Thank you page of a form to a different form based on condition. If you have setup the Thank you page as a message, you can copy the message to the other form. 


    Once you copy the URL or the message, you can use it on the other form. Since you want to setup this Thank you page based on Conditions, you can achieve this from Conditions Wizard.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.

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    Answered by criterions on December 04, 2015 at 11:51 AM

    Thank you, that should have been obvious to me. Works fine but doesn't appear to maintain the background image which I set for the form. Any way to do this?

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    Answered by Boris on December 04, 2015 at 12:45 PM

    Could you please let us know which form you are working on, so that we can better check and provide you with the correct solution?

    I have checked your form e-Prescribe Service Terms, and the background image correctly shows there:

    When checking another form, the one named e-Prescribe Agreement, I see that you have used the following URL as your thank you URL:


    In order for the form to load with its background image correctly showing, please use jotformpro.com domain instead of jotform.com domain, because that form is located on our jotformpro.com domain. So the thank you link should point to:


    Please let us know if this resolves the issue you are having. If it does not, please do let us know the link to the form where this is happening, so that we can try troubleshooting further.

    Thank you.

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    Answered by criterions on December 04, 2015 at 01:01 PM

    Thanks very much - works great - good to know about the changed URLs.

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    Answered by Boris on December 04, 2015 at 01:17 PM

    You are most welcome, we are glad to hear that it is now working to your liking. :)

    I would just like to add that most of your forms are on the jotformpro.com domain, and a few of them are on the jotform.us domain.

    If you run into the same problem again with the form background not showing for the form when it is opened with its jotform.com link, in your case, please first try the jotformpro.com domain, and if the link is still not working, then the form is likely on jotform.us domain.

    Or you can always contact our friendly staff here by opening a new thread, and we'll be happy to help as well.

    Best regards