I need the $19/mo plan, but only for a couple of months out of the year. Can I switch back and forth between the Free and the Bronze?

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    Ben 
    Asked on December 04, 2015 at 09:56 AM

    Two or three months (spread out) of the year I will need to utilize the Bronz plan. The other months, I will not need it. Can I switch back and forth between the Bronze and the Starter plans by downgrading, then upgrading, then downgrading, etc? 

     

    And, if I can, will I loose the forms and responses I have already received? 

     

    Also, I want to confirm that the "1000 monthly submissions" means that I can only receive 1000 total replies to my forms per month. Is this correct? And, how is the month calculated? Is it 30/31 days from account start or by actual calendar months? 

     

    Thank you,

     

    Ben

  • Profile Image
    Charlie
    Answered on December 04, 2015 at 11:08 AM

    Thank you for your interest in our product, Ben.

    Regarding your question, you can upgrade to our paid plans and choose to pay monthly, yearly and bi-yearly basis.

    In your case, I believe the monthly plan will fit you. And yes, you can switch back and forth from Free to Bronze, and vice versa. To upgrade to a subscription plan, you can follow this guide: http://www.jotform.com/help/331-How-to-upgrade-my-account.

    Now for example, you subscription on December 18, 2015, you will be charged initially for the 1 month then you will be charged every 18th/19th of the month for it. If you only want to be in Bronze plan for 1 month, then you need to downgrade BEFORE the next billing date which in this case is on January 18, 2016. Here's a guide on how to downgrade: http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account 

     

    For the limits. Please note that the submission limits are on a monthly basis, when you reached any of the submission limits, your forms will temporarily be disabled. To continue using them, you need to upgrade to a higher subscription plan OR you can wait for the submission limits to reset which happens every 1st day of the month. The counting of submission is on the 1st-last day of the month.

    PS: Please do make sure to sign up an account to us before upgrading.

    Thank you.