What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shared Forms: list of shared forms replaced by list of own forms upon scrolling down

    Asked by NMarshall on December 04, 2015 at 10:40 AM

    When I scroll one roll down, I loose the full list of forms.  This didn't use to happen.  I then need to re-click the folder for them to return.  

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    Answered by Boris on December 04, 2015 at 12:14 PM

    Thank you very much for noticing it and letting us know. I have logged into your account to check, and I was able to replicate the issue.

    I see that this is happening only when you click on a folder that has been shared with you from another JotForm account. When you click on a shared folder, and try scrolling down the page - that list is replaced by a list of forms that belong to your own account.

    Here is a screencast of it happening in your account:

    I have subsequently also been able to replicate on one of my own accounts with shared forms, and I have raised this issue to our developers for closer inspection. We will update you through this thread when this issue is resolved. Thank you.

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    Answered by NMarshall on December 14, 2015 at 02:45 PM
    Thank you.. So you tried clicking on the AOACINT folder, and scrolling down to read all the forms… that is when they will all disappear when you get near the end of the list.
    Happy Holidays!
    Nora L. Marshall
    Conformity Assessment Coordinator
    2275 Research Blvd. Ste. 300
    Rockville, MD 20850
    +800-379-2622 x129
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    "Ability is what you're capable of doing. Motivation determines what you do with your ability. Attitude determines how well you do it. But without Determination, none of the above can be surpassed" N. Marshall
    [AOAC 2016 Annual Meeting Logo-2]
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    JotForm Support

    Answered by BJoanna on December 14, 2015 at 05:04 PM

    My colleague has escalated this issue to our developers. One of our developers is assigned to this thread. Once this issue is resolved we will inform you via this thread. 

    Thank you for your patience.

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    JotForm Support

    Answered by paulsimpson on December 27, 2015 at 03:43 PM


    This problem has now been fixed. Thank you for reporting it to us and apologies for the inconvenience caused.