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    Fowarding emails not successful and results in the limit reached notification

    Asked by VictoryTailgate on December 04, 2015 at 11:11 AM

    Whenever I try and forward one of the forms to our main customer service email a box comes up that says oops sorry you surpassed your limit. I am not sure what this is referring to as the billing period just reset and everything went back to 0 and we should not be over anything yet.

    Page URL:
    https://secure.jotform.us/form/52703813470148

    forward submission
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    Answered by Sammy on December 04, 2015 at 11:54 AM

    We normally have a limit on emails that can  be sent hourly to reduce the chances of using the service for spamming.

    For paid accounts the limit of 100 emails per hour, if this is exceeded a message will popup telling you you have surpassed your limit.

    Kindly wait for an hour for the limit to be rest then forward your submissions.

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    Answered by VictoryTailgate on December 04, 2015 at 12:18 PM

    Hello Sammy,

     

    Sadly this prompt came up yesterday around 4pm EST and we have not sent an email since then. I went to try again today and the prompt still said the same thing. Also we might send 3 emails an hour if that so there is no way we would be reaching that mark.

    Regards,

    Alex

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    Answered by VictoryTailgate on December 04, 2015 at 12:45 PM
    We only forward about 3 emails an hour if that. We are no where near 100
    and are still getting the error.
    Chelsea Garthwaite
    *Customer Service Manager*
    ...
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    Answered by Sammy on December 04, 2015 at 12:47 PM

    Hello Alex,

    I did a test using the forward feature on your account and was able to recreate the issue, I receive the reached you limit message when i attempt to send.

    I will forward this to our development team so that they can look into it and resolve it, you will be updated about it via this thread.

     

     

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    Answered by Sammy on December 06, 2015 at 11:17 AM

    Hi Alex,

    A follow up question regarding the forwarding of emails to your customer service inbox.

    Are you forwarding the emails to multiple recipients, or is it just one email address?

     

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    Answered by VictoryTailgate on December 07, 2015 at 08:45 AM
    Just one email address. info@victorytailgate.com everything used to work
    just fine. Now I am not sure what the issue is.
    Chelsea Garthwaite
    *Customer Service Manager*
    ...
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    JotForm Support

    Answered by Kiran on December 07, 2015 at 09:53 AM

    Could you confirm if you are forwarding the submission from submission view or sharing the form from Publish wizard?

    I've just tried forwaridng a submission to the email address provided and it was sent successfully. Could you please try again and let us know if the issue still persists? 

    We will wait for your response. Thanks!

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    Answered by VictoryTailgate on December 07, 2015 at 10:45 AM
    It appears the issue has been fixed, but we were forwarding it from the
    submission form.
    Chelsea Garthwaite
    *Customer Service Manager*
    ...
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    JotForm Support

    Answered by Jan on December 07, 2015 at 11:13 AM

    Glad to hear that. Let us know anytime if you need any help. Thank you.

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    Answered by VictoryTailgate on December 08, 2015 at 11:46 AM
    Looks like the issue is happening again.
    Chelsea Garthwaite
    *Customer Service Manager*
    ...
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    JotForm Support

    Answered by Welvin on December 08, 2015 at 01:37 PM

    Yes, I can replicate it right into your form. I have re-opened the ticket. If there are updates, you should know it through this thread.

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    JotForm Developer

    Answered by uygar on December 09, 2015 at 04:14 AM

    Hi,

    Issue is fixed. Pls check again. 

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    Answered by labarnhart on February 09, 2016 at 08:28 PM

    Looking through your forum, this seems to be a huge issue for users.  I'm encountering it as well.  That's a really big thing when we have orders and deadlines and customer expectations that your software is making us miss.  Would you please look into this for my account as well?

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    JotForm Support

    Answered by Boris on February 10, 2016 at 05:58 AM

    labarnhart, please do not open or post on multiple threads about the same issue. The main thread is here:

    http://www.jotform.com/answers/768391

    I also see that you've posted on multiple other threads, please refrain from doing so.

    As me and my colleagues described in other threads, you've already reached your account limits for sending/forwarding emails for the day. Limits are implemented to help prevent spam and abuse of our system, and if you need to send more emails then our system is letting you - please try sending the emails directly from your own email account, such as from Gmail, Outlook, Yahoo, or your business email address instead.

    Thank you.