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    The matrix field table is not wrapping out in the notification email

    Asked by tdehn on December 04, 2015 at 11:26 AM

    Hi Team,

    I have a form located here:

     

    https://form.jotform.com/51274641517151

     

    It works well, except when the results are emailed, the formatting makes the results appear very long horizontally in email, to the point where I need a slider to view the contents. Is there any way to fix this?

    Thank you,

    Tom

     

    Screenshot
    form email
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    JotForm Support

    Answered by Welvin on December 04, 2015 at 12:36 PM

    That is because of the matrix fields. I will try to find a workaround for this and let you know.

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    Answered by tdehn on December 04, 2015 at 12:41 PM

    Thank you. :)

     

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    JotForm Support

    Answered by Welvin on December 04, 2015 at 12:54 PM

    It seems like the workarounds aren't working. I have now forwarded this thread to our developers so they can check this further for us. If there are updates, you should know it through this thread.

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    Answered by Thomas Dehn on December 11, 2015 at 01:00 PM

    Hello Jotform Team,

    I still have not received a response on this issue.

    It has  been a week. 

    Can we please let me know what if anything can be done to fix this formatting issue?

    Thank you,

    Thomas Dehn

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    JotForm Support Manager

    Answered by Jeanette on December 11, 2015 at 03:33 PM

    The Ticket is already assigned, but we cannot give you an ETA for when this will be resolved. You should get an update on this thread from the developer.