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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The matrix field table is not wrapping out in the notification email

    Asked by tdehn on December 04, 2015 at 11:26 AM

    Hi Team,

    I have a form located here:




    It works well, except when the results are emailed, the formatting makes the results appear very long horizontally in email, to the point where I need a slider to view the contents. Is there any way to fix this?

    Thank you,



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    JotForm Support

    Answered by Welvin on December 04, 2015 at 12:36 PM

    That is because of the matrix fields. I will try to find a workaround for this and let you know.

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    Answered by tdehn on December 04, 2015 at 12:41 PM

    Thank you. :)


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    JotForm Support

    Answered by Welvin on December 04, 2015 at 12:54 PM

    It seems like the workarounds aren't working. I have now forwarded this thread to our developers so they can check this further for us. If there are updates, you should know it through this thread.

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    Answered by Thomas Dehn on December 11, 2015 at 01:00 PM

    Hello Jotform Team,

    I still have not received a response on this issue.

    It has  been a week. 

    Can we please let me know what if anything can be done to fix this formatting issue?

    Thank you,

    Thomas Dehn

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    JotForm Support Manager

    Answered by Jeanette on December 11, 2015 at 03:33 PM

    The Ticket is already assigned, but we cannot give you an ETA for when this will be resolved. You should get an update on this thread from the developer.