What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can i increase the allowable file size for uploads?

    Asked by debbiewise on December 04, 2015 at 11:50 AM
    size uploads increase how
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    Answered by victor on December 04, 2015 at 12:31 PM

    You can adjust the size of the upload file size by:

    Once you have adjust to the proper size, press the button OK to save changes.

    Please let us know if this helps.

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    Answered by debbiewise on December 04, 2015 at 12:38 PM

    I did this and when I log out and log back in, it reverts back to the default

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    JotForm Support

    Answered by Charlie on December 04, 2015 at 01:05 PM

    I tried it in your end and was able to change the max file size to 2000 without any problems. Please do make sure to click "OK" and click the "Save" button.

    Please also make sure that you are logged in. You can learn more about the upload file size limit here: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Do let us know if that works.

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    Answered by debbiewise on December 04, 2015 at 01:24 PM

    I did click ok and save and it stuck.  Until I logged out and logged back in and it reverted to the default.  I tried this twice and same result.

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    JotForm Support

    Answered by Boris on December 04, 2015 at 02:27 PM

    I have checked your form named Message Contact Form, and I can see that every one of the four upload fields already has a custom Max File Size set on it.

    Your first field is set to 2000 KB, second to 10028, third and fourth ones to 20000.

    It looks that you have managed to make the change in your end as well.

    If you are still having any problems with changing the allowed file size for uploads, please do let us know and we will be happy to help.

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    Answered by debbiewise on December 04, 2015 at 03:14 PM

    ok.  Thanks.  I didn't see that I was adding a new file upload field every time I changed the max file size and the new fields did not show up on my website.  It's fixed now.  Thanks!

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    Answered by victor on December 04, 2015 at 03:17 PM

    On behalf of my colleague, you are very welcome. If you have any other question, please do not hesitate contacting us. We will be glad to help.