What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when customer submits an order it takes person to paypal website with this error.

    Asked by Destinos on December 04, 2015 at 03:46 PM
    Error Detected
     
    Error Message

    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.

    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.
    height message table www
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    JotForm Support

    Answered by BDAVID on December 04, 2015 at 04:49 PM

    This error is happening  since you might have enabled your PayPal Encrypted Website Payments Feature in your Paypal account. You have to turn it off: https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/seller-only-accepts-payments-from-unencrypted-payments/td-p/12931

    1. Log in to your PayPal Account.

    2. Click "Profile" tabe or "Edit Profile" link.

    3. Under "Selling Preferences", select "Website Payment Preferences".

    4. In the section titled "Encrypted Website Payments" select "Off".

    5. Click "Save

    If you need anything else please open a new thread, we will be glad to assist you.

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    Answered by Destinos on December 11, 2015 at 12:20 AM

    Hi, we just did that. Do we need to do an update on the jotform too?

     

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    JotForm Support

    Answered by beril on December 11, 2015 at 04:41 AM

    As far as I know, turning off your Paypal encryption is sufficient  so you can use Paypal Integration with your form. 

    I've cloned and checked your form it is redirecting to Paypal without any issue.

    If you require any further information, feel free to contact us. We will be happy to assist you.