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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Braintree : Form is not being submitted while using the Braintree Payment Method

    Asked by hwoolfolk on December 04, 2015 at 03:58 PM

    The form worked fine.  Next thing the form is not working.  Thank you for your very quick help.

    Page URL:
    https://form.jotform.com/53328180028148

    white page next form is not working braintree integration submission
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    JotForm Support

    Answered by Kevin_G on December 04, 2015 at 05:34 PM

    Hi,

    Thank you for contacting us.

    Unfortunately, I am not able to reproduce your issue, I can submit your form and get redirected to the Thank You Page, see my result in the screencast below :

    Please, try again and if the issue is still there, share us the steps in order to make us able to reproduce it, we will be glad to assist you.

    Regards.

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    Answered by hwoolfolk on December 04, 2015 at 05:55 PM

    I think the form fails when the credit card option is chosen.  I am using the Braintree service.  I deleted the Braintree link an re-did it.  still didnt work.

     

    Thanks

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    Answered by hwoolfolk on December 04, 2015 at 06:03 PM

    yes... I just tried the form from a different computer.  Im pretty sure its the Braintree CC that fails the form

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    JotForm Support

    Answered by Kevin_G on December 04, 2015 at 09:22 PM

    Hi,

    Thanks for the additional, I was able to replicate your issue now, I cloned your form and I'm not being redirected to the Thank You page while trying to submit the form using the CC Braintree payment option, this is what I see on my end : 

    I will report it to our second level and one of our developers will take a look here, we will let you know as soon as we get news in regards to the issue.

    Thank You.

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    Answered by hwoolfolk on December 07, 2015 at 09:13 AM

    Any Progress on this Braintree Issue?

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    JotForm Support

    Answered by beril on December 07, 2015 at 09:34 AM

    We are sorry for this inconvenience this might have caused. Unfortunately, there is no update yet

    A ticket had already been escalated to our next level support and currently, one of our developer was already assigned to fix the issue. 

    We will notify you here once we have update on the status.

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    JotForm Support

    Answered by NeilVicente on December 14, 2015 at 02:22 PM

    @hwoolfolk

    We have just released a fix for this bug. Please let us know if there's anything else you need help with.

    Cheers!

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    Answered by hwoolfolk on December 14, 2015 at 03:45 PM

    What does that mean? the form should work now??? Do I need to do anything?

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    JotForm Support

    Answered by Mike_G on December 14, 2015 at 06:17 PM

    It means that the issue with submitting the form when using credit card as payment for Braintree is already fixed and should it should work now. You don't have to do anything, but if, just in case, it still doesn't work on your end, please try to reintegrate Braintree to your form and test it after. 

    Let us know if you need any further assistance. Thank you.