What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I update my credit card information for my jotform account?

    Asked by yepser on January 30, 2012 at 12:58 PM
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    JotForm Support

    Answered by NeilVicente on January 30, 2012 at 01:15 PM


    Your payment information can be modified by logging in to Plimus, our chosen payment gateway. However, you will need to have access to your Plimus account details.

    1.  Reset your Plimus password by entering your email (mattgardner@yepser.com) and Plimus username (1315917418206351757255) in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    2.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp using your Plimus username and the new password you have assigned to it
    3.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

    5.  Save the changes you made

    If you're experiencing any difficulties with this, please do let us know.

    We look forward to hearing from you soon. Thanks!