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    404 error when clicking the link in my thank you message

    Asked by mgcaledonian13 on December 04, 2015 at 06:20 PM

    I have a thank you page setup for different forms and one of them comes up with a 404 error as a page within a page.

    Can you leave the redirect URL blank if using a Button with link to the page that you want the user to go back to?


    Willy Scott

    Page URL:

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    JotForm Support

    Answered by Welvin on December 05, 2015 at 04:16 AM

    404 means that the page doesn't exist. If you have provided a Custom Thank You URL (Redirect to Page), make sure it does exists in your website. Otherwise, you can use our default thank you message. 

    Now, based on your screenshot, you are currently using a Custom Thank You Message. You have a "Return to Event Page" button which is linked to a page in your website. However, I noticed that you have HTML entities after the URL causing it to show a 404 error. I've fixed it for you. This is the problem:


    The correct URL is http://www.mgcaledonian.com/event/five-day-tour-2016.

    Let us know if you need any further assistance.

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    Answered by mgcaledonian13 on December 05, 2015 at 04:52 AM


    Did not see the "HTML entities" 
    Silly me!

    Thanks for your help and your fix


    Willy Scott

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    JotForm Support

    Answered by Welvin on December 05, 2015 at 05:55 AM

    You're welcome. Please contact us again if there are any problems.