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  • Profile Image

    Changes made on the form after saving it not showing/applied on form when previewed

    Asked by mcbportraits on December 06, 2015 at 06:26 AM

    I have a contact and order form that I have edited so that the forms allow the upload button to upload multiple files/photos, however although the form has been successfully edited and saved, when I preview the form it is still showing the old version.

    I have tried on various browsers but still the same.

    Can you help please.

    Regards

    Mike

     

    Page URL:
    http://www.mcbportraits.uk/contact

    changes save save form preview upload image multiple upload
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 06, 2015 at 08:58 AM

    I have checked the form embedded on your website and I have also checked the from its link.

    I'm seeing an upload field for single uploads only and not for multiple uploads. I have cloned the form to see if I will be able to update it on my end. Surprisingly, after the clone form loads from my form builder page(without doing anything yet) it already shows me that the upload field is set to upload multiple files. 

    Here's the clone version of your form: https://form.jotform.com/53393310913956

    Right now, I will escalate this concern to our developers so they will be aware of what's happening. We will notify you via this thread if there are any updates.

    By the way, with your permission, I can try to change it for you on your form for now and see if that helps. Let us know if you agree to that. We will wait for your response.

    Thank you.

  • Profile Image

    Answered by mcbportraits on December 06, 2015 at 09:06 AM

    Thank you for getting back to me.

    Yes, you have my permission to try and change it. Can you also have a look at my order form (www.mcbportraits.uk/order) as well please.

    Thank you.

     

     

  • Profile Image
    JotForm Support

    Answered by Mike_G on December 06, 2015 at 09:58 AM

    I have updated the upload field on your form, http://www.jotform.com/53183772843361, and it now shows that the multiple upload option is enabled on my end. Can you check if it was applied on your end, please?

    However, I tried doing the same for the form, http://www.jotformeu.com/form/53183586767369, that's embedded on your website, www.mcbportraits.uk/order, but the changes were still not applied. 

    I have informed our developers about this concern. Please be assured that this will be worked on and you will be updated once they have fixed it. 

    Thank you for your patience.

  • Profile Image

    Answered by mcbportraits on December 06, 2015 at 10:24 AM

    Yes, everything is in order on both pages now. 

    Thank you.

     

  • Profile Image
    JotForm Support

    Answered by Mike_G on December 06, 2015 at 10:50 AM

    You're welcome! We're glad to know that everything works now on your end. Should you have any other questions or concerns, please feel free to let us know and we will be glad to help you. Thank you.