PDF Upload not working on Image Preview Upload widget

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    leottallc
    Asked on December 06, 2015 at 02:32 PM

    We have included your pdf upload tool on our Jotform course registration forms.  No matter what type of PDF we attempt to attach (or jpg file) we receive an "invalid file format" error.  No matter what we try, we can't upload a file.

     

    Thank you,

     

    Jack Hall

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    jonathan
    Answered on December 06, 2015 at 05:26 PM

    I think there is a misunderstanding on the use of the Image Upload Preview widget.

    It only allows image type of file. This was the reason it doesn't work when you use PDF file since its a document type of file.

     

    I test using an  image file type on your jotform http://www.jotformpro.com/form/33107509003947 and it work just fine.

     

    For uploading PDF files, you may want to use the regular Upload field instead.

    Hope this help. Let us know if you need further assistance.