What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way for someone who's submitted a form to make changes?

    Asked by rideandplay on December 06, 2015 at 03:09 PM

    I'm doing registration for two events using Jotform. Quite often things change and people who've already submitted a form want to change something (the number of people attending, or food orders, etc.). Is there a way for them to make those changes to their original form, without me having to do it? It looks like I can include an Edit link in the confirmation email but I can't seem to get it to work.

    Page URL:
    https://form.jotform.com/53377510010948

    Make make changes edit link email
  • Profile Image
    JotForm Support

    Answered by jonathan on December 06, 2015 at 06:06 PM

    Please follow this user guide: https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

     

    Let us know if you encounter any difficulty making it work.

    Thanks.

  • Profile Image

    Answered by rideandplay on December 08, 2015 at 02:45 AM
    I tried this before I submitted my question (seemed obvious enough), but it's not working and I'm not sure why. I click on Edit Link in the menu and it just shows up at the bottom left. Here are screen shots of how it's showing up in jotform and in my test email.
    alison
    ...
  • Profile Image
    JotForm Support

    Answered by beril on December 08, 2015 at 03:30 AM

    I am unable to see your screenshot. the screenshots attached to the email response cannot be posted to the forum thread.

    You must login to your account  by using the URL www.jotform.com/login?

    I've checked your form which is https://form.jotform.com/53377510010948, there is no edit link on your autoresponder.

    I will show you step by step.

     

    Here is how to do:

    1) Click on Setup & Embed.

     

    2) Click on Emails.

     

    3) Click on your Autoresponder.

     

    4) Right click of your Submitted field then, click on Insert Row after.

     

    5) Click "Edit Link" on the side bar under "Form Fields" to add the edit link to your autoresponder:

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.