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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to add subscriber on list in AWeber integration?

    Asked by succes71 on December 06, 2015 at 10:28 PM

    The inscription aweber widget no good.

     

    i no have confirmation message and i

    no see the email in my list aweber

     

    WHY ?

    Page URL:
    https://form.jotformeu.com/53398379114363

    message and email in
  • Profile Image

    Answered by Sammy on December 07, 2015 at 01:09 AM

    I have tested the integration to aweber and the integration is okay. Kindly try removing the integration and re-integrating again.

    Let us know if the issue persists after the re-integration.

  • Profile Image

    Answered by succes71 on December 07, 2015 at 08:54 AM

    I remove and i make integratin again.

     

    No good ! NO HAVE SUBSCRIBERS

     

    How now ?

  • Profile Image
    JotForm Support

    Answered by mert on December 07, 2015 at 09:53 AM

    According to the developer team, everything is working on "aWeber" integration. Please, check your credentials on aWeber side and try again.

    If you were mentioning for your old submissions, on "aWeber" integration, the previous submissions won't be transferred to your aWeber account when the integration is done. Only the new submissions after the integration will be stored on it.

     

    Thanks.

  • Profile Image

    Answered by succes71 on December 07, 2015 at 10:03 AM

    OK I knowm

     

    The email address the type contact@website.com do not register.

    The other hotmail or yahoo kind register on the list.

    Sometimes with independent plugins or programs like yours, aweber a captcha request with address (contact@website.com)

    But JotForm with your program, it does not require a captcha and registrant

    not the email address.

     

     

    So you now know that this type of address do not work with JotForm !

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    JotForm Support

    Answered by Charlie on December 07, 2015 at 10:49 AM

    Apologies, I'm not sure if I understand your concern correctly. Perhaps you could share us the step by step on how to replicate the problem?

    Any email should be accepted and added in your mailing list. However, the validity of it may still vary. I made a test submission in your form using the email address support@jotform.com.

     

    See if that went through to your mailing list.

    We'll wait for your response.

  • Profile Image

    Answered by succes71 on December 07, 2015 at 10:52 AM

    yes i see but your email support@jotform.com not in my list

     

    LOOK HERE the page aweber website

    https://help.aweber.com/hc/en-us/articles/204029336-Can-Subscribers-Using-Role-Based-Email-Addresses-Be-Added-To-My-List-

  • Profile Image
    JotForm Support

    Answered by Charlie on December 07, 2015 at 11:17 AM

    If that's the case, I believe this is on the AWeber's side. As mentioned in the article, AWeber blocks role based email addresses as they are more prone to spam. For users who will subscribed to your AWeber list you will need to manually add them as the guide mentioned here: https://help.aweber.com/hc/en-us/articles/204457958-How-Do-I-Manually-Add-A-Subscriber-To-AWeber-.

    Unfortunately, this is on AWeber's side so we are unable to do much on this. If I understand correctly, AWeber will continue to block it because it was triggered via API. You can check it on this list: https://help.aweber.com/hc/en-us/articles/204029356-Why-Is-My-Email-Address-Blocked-

     

    You can contact AWeber to know more about this.

    I hope that helps.

  • Profile Image

    Answered by succes71 on December 07, 2015 at 06:18 PM

    you must includ captcha aweber, same like other programm. maybe

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    JotForm Support

    Answered by Chriistian on December 07, 2015 at 08:42 PM

    Hi,

     

    If that will be the case, you can try to add a Captcha fied or captcha widget such as Google reCaptcha in your form and see if it will help solve the issue. You can check this guide for more information: How to Add a Captcha.

     

    Do let us know if you need further assistance.
    Regards

  • Profile Image

    Answered by succes71 on December 07, 2015 at 10:27 PM

    Hey please i can not open new field whan i programmation aweber

    + ADD NEW FIELD (can not click on!!)

    See here please


    https://gyazo.com/9fb9f59dca0fee18cf08b91a3afaf891 

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 07, 2015 at 11:09 PM

    Hi,

     

    Please ensure that you have properly setup the fields in your Aweber list and in the fields in your form so that the Add New field will be enabled. The Add New Field button might been disabled because all of your fields that can be matched to your Aweber list was already used or vice versa. If the issue still persists, please try to logout your account and login again and see if you can integrate Aweber properly now.

     

    Do let us know if you need further assistance.
    Regards.