Some submissions are missing on our forms after moving to EU location

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    PunkHealth
    Asked on December 07, 2015 at 09:48 AM
    but the domains of our forms is a concern.

    Some domains are form.jotform.com and some are form.jotformeu.com

     

    We've moved are data to the EU servers, so are the form.jotform.com forms hosted correctly?

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    beril
    Answered on December 07, 2015 at 10:02 AM

    Thank you for your fast response.

    I see that, when you open your submissions with https://www.jotform.com/submissions/42813074418958 , you can't see your submissions.

    You can use https://eu.jotform.com/submissions/42813074418958. At that situation, you will see your submissions properly.

    Please, check your submissions and if you see blank submission, please let us know. We will fix it immediately.

     

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    PunkHealth
    Answered on December 07, 2015 at 10:08 AM

    That's great - we're using the eu domain for login all the time now, so are not seeing any empty submissions, except for the daily emails. I did log a post about this a few weeks ago but haven't had any more news.

     

    Presumably, development are working to change the daily digests so that the data is taken form the eu domain?

     

    Regards,

    James

     

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    Ben
    Answered on December 07, 2015 at 10:56 AM

    I am glad that the suggestion of my colleague works for you and that you can now find those runaway submissions James :)

    Now, we always suggest opening a single thread per issue and reading above, I see that you already have done so.

    Issues about daily digest emails have already been raised to our developers here: http://www.jotform.com/answers/706984

    In regards to the eu.jotform.com, forms/jotform.com and other variants, I see that my colleague is replying to you on your other thread about the same: http://www.jotform.com/answers/719446 and he will explain it all for you there :)