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    Some submissions are missing on our forms after moving to EU location

    Asked by PunkHealth on December 07, 2015 at 09:48 AM
    but the domains of our forms is a concern.

    Some domains are form.jotform.com and some are form.jotformeu.com

     

    We've moved are data to the EU servers, so are the form.jotform.com forms hosted correctly?

    form location form hosting EU forms EU switch
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    JotForm Support

    Answered by beril on December 07, 2015 at 10:02 AM

    Thank you for your fast response.

    I see that, when you open your submissions with https://www.jotform.com/submissions/42813074418958 , you can't see your submissions.

    You can use https://eu.jotform.com/submissions/42813074418958. At that situation, you will see your submissions properly.

    Please, check your submissions and if you see blank submission, please let us know. We will fix it immediately.

     

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    Answered by PunkHealth on December 07, 2015 at 10:08 AM

    That's great - we're using the eu domain for login all the time now, so are not seeing any empty submissions, except for the daily emails. I did log a post about this a few weeks ago but haven't had any more news.

     

    Presumably, development are working to change the daily digests so that the data is taken form the eu domain?

     

    Regards,

    James

     

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    Answered by Ben on December 07, 2015 at 10:56 AM

    I am glad that the suggestion of my colleague works for you and that you can now find those runaway submissions James :)

    Now, we always suggest opening a single thread per issue and reading above, I see that you already have done so.

    Issues about daily digest emails have already been raised to our developers here: http://www.jotform.com/answers/706984

    In regards to the eu.jotform.com, forms/jotform.com and other variants, I see that my colleague is replying to you on your other thread about the same: http://www.jotform.com/answers/719446 and he will explain it all for you there :)