What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We've been double charged for Premium and Silver Plan

    Asked by NGHS on December 07, 2015 at 10:10 AM

    We upgraded out account a while back from the $9.95 to the $39 level. It looks like we've been charged for both. Also, our submission limit is still at the $9 level. Please address as soon as possible. Thanks!

     

     

    account upgrade silver subscription
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    JotForm Support

    Answered by Welvin on December 07, 2015 at 10:55 AM

    You forgot to cancel the Premium Plan before processing the payment for the Silver plan. The premium plan has been renewed overriding the silver plan.

    You should have contacted us so we can switch it for you. Anyways, I have cancelled the Premium plan and refunded your last payment. Expect the refund returned to your card within 4-10 business days.

    You are now all set with Silver Monthly.

    Please do not hesitate to get back to us if you need further assistance.

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    Answered by NGHS on December 07, 2015 at 11:15 AM

    Welvin, thanks for the help. I wasn't aware it was possible to have multiple account plans activated concurrently. By virtue of the user admin tools, there is no apparent way for me to have used the value of two separate accounts. Thank you for returning the cost of one month, but I would ask you to consider doing the same for the previous month, as well.

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    Answered by Sammy on December 07, 2015 at 11:47 AM

    I have done a refund for the monthly premium 9.95 that was billed alongside the silver plan.

    You should receive a refund back to your card in 4-10 business days.

    Do let us know if you need any other assistance.

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    Answered by NGHS on December 07, 2015 at 11:49 AM

    Thanks, guys. Sorry to be a bother about it

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    JotForm Support

    Answered by Welvin on December 07, 2015 at 11:53 AM

    You're welcome. No worries ;) We are glad to have served you. Please contact us again if we can help in any way.