Upgrading from Bronze to Silver - bill the difference?

  • Profile Image
    Asked on December 07, 2015 at 10:33 AM

    I need to upgrade from Bronze to Silver but I'm only a week into this month's billing.  Will I be billed $39 or the $20 difference between the Bronze and Silver plans?

  • Profile Image
    Answered on December 07, 2015 at 11:14 AM

    I've refunded your 19$ that you paid on Dec/4/2015.

    Now, you can upgrade your plan to Silver now.

    Please, check the guide below for more information:


    If you require any further information, feel free to contact us. We will be happy to assist you.

  • Profile Image
    Answered on December 07, 2015 at 11:45 AM
    I was wondering why it was refunded when I had not yet upgraded. I was waiting for a response as to whether we wanted a month or a year. I quickly upgraded for the month so that the account wasn’t cancelled. I may still upgrade to the year next month.
    Thanks – Ginny
  • Profile Image
    Answered on December 07, 2015 at 12:22 PM

    On behalf of my colleague, you are welcome! If you need anything else please open a new thread, we will be glad to assist you.