What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgrading from Bronze to Silver - bill the difference?

    Asked by vglockwood on December 07, 2015 at 10:33 AM

    I need to upgrade from Bronze to Silver but I'm only a week into this month's billing.  Will I be billed $39 or the $20 difference between the Bronze and Silver plans?

  • Profile Image
    JotForm Support

    Answered by beril on December 07, 2015 at 11:14 AM

    I've refunded your 19$ that you paid on Dec/4/2015.

    Now, you can upgrade your plan to Silver now.

    Please, check the guide below for more information:


    If you require any further information, feel free to contact us. We will be happy to assist you.

  • Profile Image

    Answered by vglockwood on December 07, 2015 at 11:45 AM
    I was wondering why it was refunded when I had not yet upgraded. I was waiting for a response as to whether we wanted a month or a year. I quickly upgraded for the month so that the account wasn’t cancelled. I may still upgrade to the year next month.
    Thanks – Ginny
  • Profile Image
    JotForm Support

    Answered by BDAVID on December 07, 2015 at 12:22 PM

    On behalf of my colleague, you are welcome! If you need anything else please open a new thread, we will be glad to assist you.