Three perspective tenants have claimed they get 'kicked out' when trying to submit an application.

  • Avwollwert1
    Asked on December 7, 2015 at 11:26 AM

    Three people have claimed they get 'kicked' out when clicking on the 'submit' button. I had no problem when I tested it with the name 'John Doe'. Is there any way for you guys to check and see if there is an issue? If there may be a problem on their end they can check, I'd like to be able to pass that information along as well.

    Page URL: http://www.memphisrenters.com/rental-application/
  • Sammy
    Replied on December 7, 2015 at 12:02 PM

    I have inspected you embedded form on your site and noticed that the src value is lacking the form URL, this might cause improper submissions in some browsers especially when the form scripts are not already cached.

    Three perspective tenants have claimed they get kicked out when trying to submit an application Screenshot 30

    Kindly generate a fresh copy of the  Iframe embed code and ensure the src value has the form URL in it.

    Also remove the script tag at the top of the iframe.

     

    Three perspective tenants have claimed they get kicked out when trying to submit an application Screenshot 41

     

    If possible have one of the affected usertest the form to see if they can submit successfully.

  • Avwollwert1
    Replied on December 7, 2015 at 1:31 PM

    I added the code to the iframe. When you say to remove the script tag, do you mean that entire line of code?

  • David JotForm Support Manager
    Replied on December 7, 2015 at 1:35 PM

    Yes, before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Three perspective tenants have claimed they get kicked out when trying to submit an application Screenshot 20

    Let us know if you need more help, we will be glad to assist you.

  • Avwollwert1
    Replied on December 7, 2015 at 1:45 PM
    I just wanted to let you know that I am no longer working with this company. Please remove my email from the contacts list and add patrick@memphisrenters.com in its place. Thank you so much!
    Thanks!
    Ashley Wollwert
    AVPhotography
    901.848.6478
    ashley@avphotographyonline.com
    www.avphotographyonline.com
    ...
  • David JotForm Support Manager
    Replied on December 7, 2015 at 1:55 PM

    No problem, we will add patrick@memphisrenters.com instead of ashley@avphotographyonline.com. Just to let you know, this can be edited when logged in the account:

    1) Click on person shape icon

    2) Click on Account

    3) Under Profile tab, search for the email, and click "edit"

    Three perspective tenants have claimed they get kicked out when trying to submit an application Screenshot 20

  • Avwollwert1
    Replied on December 7, 2015 at 2:45 PM

    Again, please remove me from your contact list. Although I am forwarding these to Patrick, I will not always be able to. If you have anymore questions, please direct them to patrick@memphisrenters.com
    Thanks!
    Ashley Wollwert
    AVPhotography
    901.848.6478
    ashley@avphotographyonline.com
    www.avphotographyonline.com
    ...
  • Avwollwert1
    Replied on December 7, 2015 at 2:45 PM
    Thank you so much! I know Patrick will be just as thrilled as I am!
    Thanks!
    Ashley Wollwert
    AVPhotography
    901.848.6478
    ashley@avphotographyonline.com
    www.avphotographyonline.com
    ...