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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot access my account.

    Asked by Richard  on December 07, 2015 at 11:27 AM

    Cannot access my acount.

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    JotForm Support

    Answered by ashwin_d on December 07, 2015 at 12:11 PM

    Hello Richard,

    Upon checking your email address richard@schroetersurvey.comcastbiz.net, I found that you only have a guest account with one form and that too it was just created today.

    Your guest account has following one form:


    Do you have any other account? If not, have you used any other email address to create your account?

    If this is the account you want to get access to? Guest accounts are created when you do not sign up or sign in to your account and start creating forms. I would suggest you to please "Sign Up" for a free account using your email address richard@schroetersurvey.comcastbiz.net and your form will automatically move to new account. If you do not see your form, do get back to us with your new account username and we will automatically move it.

    Thank you!