What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my account was locked for phishing...help

    Asked by Elissa  on December 07, 2015 at 12:54 PM

    I created a new form and I believe the issue was that I requested people include their old username and password in the form...the form was for people requesting updated username information.

    I can remove that line if that is not permitted.  




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    Answered by Sammy on December 07, 2015 at 01:02 PM

    Actually we do not permit the collection of usernames and password using the forms as this is deemed as sensitive information.

    You can refer to the terms of service on what type of data you should avoid collecting.

    Also you should refrain using trigger words like Login, Password in your forms as this can cause the anti-phishing system to flag your forms as being used for phishing.


    Kindly revise your form (Color Disk Login Request) to exclude the prohibited fields and labels so that your account can be re-activated.


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    Answered by endurapaint on December 07, 2015 at 01:14 PM

    HI Sammy,


    Thanks for the quick response and for the information.  I have removed the username and password information from the form and have saved it.  Please let me know what I need to do to get the account reactivated





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    Answered by Sammy on December 07, 2015 at 01:20 PM

    I have checked you form and and it appears okay now, I have reactivated your account and your forms should now be normally accessible.

    An additional action you can undertake is to rename you form title to exclude the word "Login", this will minimize false flags.


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    Answered by endurapaint on December 07, 2015 at 01:24 PM

    Thank you for your help...I have renamed the form

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    JotForm Support

    Answered by Kiran on December 07, 2015 at 01:31 PM

    I've checked the JotForms in your account and seems to be good now. If you need any further assistance, please get back to us here. We will be happy to help.