What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting email notifications

    Asked by StaffYourDealer on December 07, 2015 at 03:06 PM

    Our company currently uses jot form for incident reporting. We have added emails of those who are to receive the reports and act on them.

    For some reason, email addresses are not getting the emails.

    The email address leads@staffyourdealer.com

    Please check as to why the Jot Form System is not sending the emails.

    Page URL:
    https://form.jotform.com/53344923791966

    email Emails Reports reporting check
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 07, 2015 at 04:41 PM

    Hi,

    Thank you for contacting us.

    I have checked the email log of your email address and I see all emails are being sent : 

    I would suggest you to follow this guide in order to prevent bouncing related issues : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Also you can check your Junk and Spam folders, if possible, please ask your email provider to whitelist our IP Addresses and Domains, you will find that info on this link : 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Feel free to contact us if the issue persists, we will be glad to help you.

    Regards.