What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics : Not showing submissions

    Asked by kgrant2015 on December 07, 2015 at 03:12 PM

    I have a form which is live on a client's website. Analytics is showing 34 views but 0 responses, 0% conversion rate and 0:00 average time. This can't be right since there have been submissions.

    What could be causing the missing stats?

    Screenshot
    analytics form analytics
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    JotForm Support

    Answered by Kevin_G on December 07, 2015 at 05:03 PM

    Hi,

    We apologize for the issue.

    I checked your account and some of your forms are not showing the correct information in Form Analytics, they are showing 0 submissions even when there are at least one : 

    I will report it to our second level, one of our developers will take a look here, we will let you know any news about it via this thread.

    Regards.

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    Answered by kgrant2015 on December 08, 2015 at 07:41 AM

    Thank you for looking into this Kevin.

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    JotForm Developer

    Answered by mustafa on December 08, 2015 at 08:47 AM

    Hi there,

    We found a glitch on our server processes and fixed, however it will take some time for result to seem on the page. We are expecting stats data to be normalized by the end of this day, thanks for your patience and collaboration.

     

    Regards.

     

     

     

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    JotForm Developer

    Answered by mustafa on December 09, 2015 at 07:42 AM

    Hi,

    We have fixed issues related to Form analytics. It is working fine now although some past data may be missing.( we are looking for ways to recover ). Thanks for your patience.

    Best

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    Answered by kgrant2015 on December 09, 2015 at 11:34 AM

    Thanks Mustafa! I just tested it with another form and it works perfectly.



    You guys at JotForm are amazing! I'm in a community with a ton of lead generation entrepreneurs and always recommend JotForm over AWeber forms, GetResponse forms or Typeform. The others are good but JotForm is great and the support is unmatched!

    Thanks again,
    Khalid

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    JotForm Support

    Answered by BJoanna on December 09, 2015 at 02:03 PM

    On behalf of my colleague Mustafa, you are welcome.

    Also thank you for your kind words, we much appreciate it.

    Feel free to contact us if you have any other questions.

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    Answered by PunkHealth on January 05, 2016 at 06:00 AM

    Hi guys - I wonder if you could check my Form Analytics data, too. We're showing zero for everything :-(
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    JotForm Support

    Answered by Charlie on January 05, 2016 at 08:14 AM

    @PunkHealth

    To better assist you, I have opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/736308. We will address it shortly.

    Thank you for understanding.