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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Paypal not charging from form completion

    Asked by Philmjones on December 07, 2015 at 03:23 PM
    completion
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    JotForm Support Manager

    Answered by Jeanette on December 07, 2015 at 05:19 PM

    I see you have incomplete payments. Usually that means that your users changed their mind in the last minute. However, to be completely sure I would recommend you to enable IPN

    Here is how:

    http://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    That way you'll know for sure if there was a payment or not, regardless of the incomplete submission.