Paypal not charging from form completion

  • Profile Image
    Philmjones
    Asked on December 07, 2015 at 03:23 PM
  • Profile Image
    Jeanette
    Answered on December 07, 2015 at 05:19 PM

    I see you have incomplete payments. Usually that means that your users changed their mind in the last minute. However, to be completely sure I would recommend you to enable IPN

    Here is how:

    http://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    That way you'll know for sure if there was a payment or not, regardless of the incomplete submission.