What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Paypal not charging from form completionAsked by Philmjones on December 07, 2015 at 03:23 PM
JotForm Support Manager
I see you have incomplete payments. Usually that means that your users changed their mind in the last minute. However, to be completely sure I would recommend you to enable IPN
Here is how:
That way you'll know for sure if there was a payment or not, regardless of the incomplete submission.