I have a stripe account and it doesnt seem to be connecting correctly when creating the form.

  • estromness
    Asked on December 7, 2015 at 4:45 PM

    I have tried both ways of entering the api information and logging into stripe and I can not get it to connect. Is there any reason you know of that stripe wont work. 

     

    erik

    Page URL: https://form.jotform.com/53405521700140
  • David JotForm Support Manager
    Replied on December 7, 2015 at 6:41 PM

    That's odd, I just tested it (test mode) and it seems to connect and work fine:

    I have a stripe account and it doesnt seem to be connecting correctly when creating the form Screenshot 30

    I have a stripe account and it doesnt seem to be connecting correctly when creating the form Screenshot 41

    Please try clearing forms cache, and also try in another browser, like Chrome or Firefox.

  • estromness
    Replied on December 7, 2015 at 7:45 PM
    I'm not getting where it says stripe connected. I just tried again and I am
    using an account with administration ability. And it says error stripe
    connect did not initialize properly. Please try again.
    Erik
    ...
  • estromness
    Replied on December 7, 2015 at 7:45 PM
    Finally. I tried again and now says stripe connected. I will continue
    testing.
    Thanks
    Erik
    ...
  • Elton Support Team Lead
    Replied on December 7, 2015 at 9:17 PM

    Thank you for the update, Erik.

    Please update us here whenever you come across any issues.

    Regards!