What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Missing Field in Report (column of Excel)Asked by B2P on December 07, 2015 at 05:12 PM
I recently added two additional input fields (text areas) to my form (TAB 4 Report Submissions). I published the edited form and ran a couple test submissions where I typed text into those fields. I then ran a new Excel report, but when I open the excel the new fields aren't showing up as column headers. Any idea how to fix this?
Note that these fields DO show up in the Notifier email I get for each submission, BUT if I click on the "Submissions" button on the My Forms page, it does NOT show up.
Could you indicate us what are the new fields? If you could share a screenshot image, we would appreciate it: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum
Also, try the following:
1) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache
2) Run a new Excel Report making sure all the fiels you want to show in the report are checked: https://www.jotform.com/help/101-How-to-create-an-Excel-Report
Please update us, we will be glad to assist you.