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Why am I still being billed monthly?Asked by enhancedequity on December 07, 2015 at 06:14 PM
I downgraded to the free version a few months ago, but noticed I have been billed for the last few months. My account doesn't appear to be switching to the free version. I don't get enough responses to justify a paid version. Please help.
We apologize for the inconvenient.
I have checked your account and seems you have made the downgrade, your account is now scheduled to downgrade on December 30, 2015.
User is scheduled to downgrade.
Your account then will be back to free.
Let us know if you need more help ,we will be glad to assist you.
Thank you. I also did that several months ago. Please refund my account.
Your account will be refunded, I have forwarded it to our billing department, you will be notified via this thread as soon as the refund is made .