Why am I still being billed monthly?

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    enhancedequity
    Asked on December 07, 2015 at 06:14 PM

    Hello,

        I downgraded to the free version a few months ago, but noticed I have been billed for the last few months.  My account doesn't appear to be switching to the free version.  I don't get enough responses to justify a paid version.  Please help.

  • Profile Image
    Kevin_G
    Answered on December 07, 2015 at 08:33 PM

    Hi,

    We apologize for the inconvenient.

    I have checked your account and seems you have made the downgrade, your account is now scheduled to downgrade on December 30, 2015.

    User is scheduled to downgrade.
    Date: 2015-12-30 

    Your account then will be back to free.

    Let us know if you need more help ,we will be glad to assist you.

    Regards.

  • Profile Image
    enhancedequity
    Answered on December 07, 2015 at 08:45 PM
    Thank you. I also did that several months ago. Please refund my account.
    Thanks.
    ...
  • Profile Image
    Kevin_G
    Answered on December 07, 2015 at 10:10 PM

    Hi,

    Your account will be refunded, I have forwarded it to our billing department, you will be notified via this thread as soon as the refund is made .

    Thanks.