What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I still being billed monthly?

    Asked by enhancedequity on December 07, 2015 at 06:14 PM

    Hello,

        I downgraded to the free version a few months ago, but noticed I have been billed for the last few months.  My account doesn't appear to be switching to the free version.  I don't get enough responses to justify a paid version.  Please help.

    billed still being billed responses hello my account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 07, 2015 at 08:33 PM

    Hi,

    We apologize for the inconvenient.

    I have checked your account and seems you have made the downgrade, your account is now scheduled to downgrade on December 30, 2015.

    User is scheduled to downgrade.
    Date: 2015-12-30 

    Your account then will be back to free.

    Let us know if you need more help ,we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by enhancedequity on December 07, 2015 at 08:45 PM
    Thank you. I also did that several months ago. Please refund my account.
    Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 07, 2015 at 10:10 PM

    Hi,

    Your account will be refunded, I have forwarded it to our billing department, you will be notified via this thread as soon as the refund is made .

    Thanks.