Why am I still being billed monthly?

Hello,

    I downgraded to the free version a few months ago, but noticed I have been billed for the last few months.  My account doesn't appear to be switching to the free version.  I don't get enough responses to justify a paid version.  Please help.

Hi,

We apologize for the inconvenient.

I have checked your account and seems you have made the downgrade, your account is now scheduled to downgrade on December 30, 2015.

User is scheduled to downgrade.
Date: 2015-12-30 

Your account then will be back to free.

Let us know if you need more help ,we will be glad to assist you.

Regards.

Thank you. I also did that several months ago. Please refund my account.
Thanks.
...

Hi,

Your account will be refunded, I have forwarded it to our billing department, you will be notified via this thread as soon as the refund is made .

Thanks.