What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Not Found - This form is disabled

    Asked by DTREDS on December 07, 2015 at 07:08 PM

    I'm trying to build a form for my crews to use out in the field and I'm not able to preview the form. Additionally, I received an odd notice about my account being disabled for phishing. I'm just trying to create a tool for my guys. Please explain and how do I fix it because google forms isn't working too great for me. 

    form is disabled
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    JotForm Support

    Answered by EltonCris on December 07, 2015 at 09:13 PM

    Our apologies. I have now re-activated your account. You can now continue to work on your forms.

    Your account was suspended because there are imported forms found in your account which contains username and password fields. Note that any types of login forms are not allowed here in Jotform. That is considered phishing forms. I have now deleted these forms in your trash folder. It should be fine by now. Kindly refrain from doing this to prevent this from happening again.

    Thank you for using Jotform!

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    Answered by DTREDS on December 08, 2015 at 02:17 AM

    I think there may be a disconnect in reading the google form that was created because there were no login fields, but I noticed that's all that came up when I tried to import work I had already done. Trying to save time by not having to re-create the whole thing, but I guess I'll have to do that anyway. Thanks for your help. Issue solved.

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    JotForm Support

    Answered by beril on December 08, 2015 at 03:08 AM

    On behalf of my colleague, you are kindly welcome. :) We are very glad to hear that the issue has been resolved for you.

    If you have any question or issues, let us know. We will be happy to assist you.