What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Charged once again after cancelling my service.

    Asked by dicktowers on December 08, 2015 at 12:10 AM

    I am extremely upset.  I have repeatedly requested my account be cancelled and I keep getting charged.  I was charged again on December 3rd, 2015 after my cancellation request was sent in 1 week before that.  My account also still says that I'm on the 9.95$ premium plan.  There are no numbers to call.  My previous contact about November and Octobers payments still haven't gotten a reply.  I am very very upset.  I demand a refund for December 3rd.

     

    Alex Moomey

    after cancellation cancelled premium plan my account
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 08, 2015 at 02:07 AM

    Hi Alex,

     

    Sorry for the inconvenience. We are now processing the refund for the payment that was charged to you last December 3 on your account. Please also ensure that you have cancelled your subscription in JotForm in your Paypal account. 

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number: S-431666035C024710J

    4. Click on "Cancel Subscription" button

     

    Your account now is back to Free Plan. Please allow 4-7 days for the refund to reflect on your Paypal account. 

     

    Do let us know if you need further assistance.
    Regards.