- mserviceAsked on January 31, 2012 at 04:52 AM
My main form: http://www.jotform.com/form/20225407335 located here: http://mservicegroup.com/app
works flawlessly with only collapsable sections and no page breaks. Great!
BUT the problem is I've followed the above instructions precisely but the Page Breaks cause entire collapsable sections to permanently disappear entirely, AND the Next/Save button does not function except to validate the form, which is unwanted.
I have to make the form savable, hence I'm on this guide page.
(Users complained that their form lost all of their many form answers if they accidentally navigated away or pressed the wrong button).
My confirmation link (saved form link) is: https://www.jotform.com/form.php?formIDfirstname.lastname@example.org (for my example) and each section 1-9 are numbered.
Form opens with missing sections despite them all being visible. Pressing the first and only Next/Save button does not work, ie doesn't save. Attempting to revisit the page for editing also fails at: https://www.jotform.com/form.php?formIDemail@example.com&mode=edit despite the first 2 sections having been saved by using the Page Break button.
Please Please Help!
Why is this peculiar behavior happening?
This is a re-post of a comment on How to Save Forms and Continue Later
- JotForm SupportabajanAnswered on January 31, 2012 at 05:23 AM
It is not advisable to use page breaks and collapsable elements in the same form because of various bugs of which our developers are aware and are working to correct. For the time being, just use page breaks and let us know if that helps.
- mserviceAnswered on January 31, 2012 at 05:44 AM
Thank you, Abajan! I removed the collapsable elements (all except the first one on page 1) and that did the trick. It works now.
I also found another bug of which I'm sure you are probably aware:
In my Section 7, I have a Conditional state where by a Radio button causes about 10 different elements to become Visible or Hidden. Regardless of the condition (empty, yes, no) the Page Break does not appear after that section. My workaround is to create a Heading row before the Page Break, making it reappear.
Thank you for the response and all of the quality hard work of all of you.
- JotForm FounderaytekinAnswered on January 31, 2012 at 06:06 AM
Our support system and bug tracking system is integrated. So, please open a new forum thread for the new bug report you would like to make. So that we can assign that bug to a developer. Thanks!