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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Date filters are not loading after I select date range

    Asked by DrClean on December 08, 2015 at 05:43 AM

    I'm only getting date filters to choose from and they aren't loading after I select any date range.

    Any reason for this?



    This is a re-post of a comment on How to Use Visual Report Filters

    select date range and filters
  • Profile Image

    Answered by Carina on December 08, 2015 at 07:03 AM

    I've tested and this feature is working:

     

    Have you tested with more than one browser? If the problem persists please let us know the form url so we can perform further tests. Also if you can provide screenshots, that can help us to determine the causes of this situation.

    We'll wait for more details to continue.

     

  • Profile Image

    Answered by DrClean on December 08, 2015 at 08:18 AM

    After your first post the reports started working but I still don't get that.

     

    Here are a few screenshots, leading to the latest one I have.

     

     

     

     

    The last one is clearly taken after the report feature started working again.

     

    I know you're only looking at Date sorting - but when I do that I just get the loading circle and no data?? I have left it overnight to see if it's just the amount of data I have that's the problem.

     

    Cheers

  • Profile Image
    JotForm Support

    Answered by beril on December 08, 2015 at 10:04 AM

    I've checked your visual report. Can you choose Current Year instead of Current Month.

    At that time, it will work properly.

    The problem occurs due to you have any submissions on current month.

     

    I hope it will work.

    If you require any further information, feel free to contact us. We will be happy to assist you.