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  • Profile Image

    Problems with the selections appearing on the forms.

    Asked by djpto on December 08, 2015 at 10:13 AM

    Two of our parents have come forward saying that they paid for lunches that are not appearing on the form.  Why would this be happening.  Here are the examples.

    The Emailed copy does not have all the lunches.  Ten Lunches showing would total $50.00.  They paid $95.00 for 19 lunches that show up correctly on the pdf form.  

    Very confusing.

     

     

    Page URL:
    http://www.jotform.com/submissions/52444801771959

    Screenshot
    all correctly confusing
  • Profile Image
    JotForm Support

    Answered by BDAVID on December 08, 2015 at 11:45 AM

    First of all, the email notification is not properly setup:

    Sender Name:Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail: noreply@jotform.com or  noreply@formresponse.com

    Reply-to Email: Assign it to a field from your form where the user enters her email address(usually the "Email" field or similar)

    On regards of the right amount not showing in the email notification, I just checked our mail logs, and the right amount shows as does in the PDF:

    I also checked in our mail logs, the autoresponder email that was sent to the user, and same information appears:

    Could you please share a screenshot of the email notification that reflects the total of $50.00 instead of $95.00? https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum