What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitted Matrix field has incorrect data

    Asked by djpto on December 08, 2015 at 10:22 AM

    This parent order the same number of lunches for each of her daughters and one of them, Lily, shows all of the lunches and the other, Sophia does not.


    when a pdf is created the correct selections come up.




    but the emailed copy and the downloaded file does not have the correct selections.




    Page URL:

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    JotForm Support

    Answered by Mike on December 08, 2015 at 12:17 PM

    Thank you for contacting us.

    We have attached a bug report ticket to this thread and escalated it to our Development Team in order to troubleshoot it further. Unfortunately, we cannot provide any ETA on this, but we will let you know once we have any updates.

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    JotForm Support

    Answered by liyam on December 12, 2015 at 12:11 PM


    This is now fixed.  Please let us know if you have other problems or concerns.