What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform is going very slow

    Asked by ICFforms on December 08, 2015 at 11:06 AM

    Hello,

    We have noticed that jotform is running very slow the past two days.  When we try to delete or edit a submission, it takes several minutes for it to go through or it doesn't go through at all.  When trying to go back to our main forms so we can try again, it will not load or is again, going very slow.

     

    I have cleared our cache, checked our internet connection and our other web-based systems that we use, and Jotform is the only one that is acting this way.  

     

    Are you experiencing some downtime on your end or can you please look into why this is happening?

     

    Thank you,

    Emily - ICF

    JotForm very slow cache checked edit a submission
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    JotForm Support

    Answered by ashwin_d on December 08, 2015 at 12:52 PM

    Hello Emily,

    I'm sorry for the trouble caused to you.

    We do not have any downtime but let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by championwindow on December 08, 2015 at 01:03 PM

    I second this. I have notice it is going slow as well.

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    JotForm Support

    Answered by david on December 08, 2015 at 03:00 PM

    My apologies, we were indeed experiencing a bit of lag earlier, however, it should now be fixed.  If you continue to have slow loading times, let us know and we will be happy to have another look.