Jotform is going very slow

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    ICFforms
    Asked on December 08, 2015 at 11:06 AM

    Hello,

    We have noticed that jotform is running very slow the past two days.  When we try to delete or edit a submission, it takes several minutes for it to go through or it doesn't go through at all.  When trying to go back to our main forms so we can try again, it will not load or is again, going very slow.

     

    I have cleared our cache, checked our internet connection and our other web-based systems that we use, and Jotform is the only one that is acting this way.  

     

    Are you experiencing some downtime on your end or can you please look into why this is happening?

     

    Thank you,

    Emily - ICF

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    ashwin_d
    Answered on December 08, 2015 at 12:52 PM

    Hello Emily,

    I'm sorry for the trouble caused to you.

    We do not have any downtime but let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    championwindow
    Answered on December 08, 2015 at 01:03 PM

    I second this. I have notice it is going slow as well.

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    david
    Answered on December 08, 2015 at 03:00 PM

    My apologies, we were indeed experiencing a bit of lag earlier, however, it should now be fixed.  If you continue to have slow loading times, let us know and we will be happy to have another look.