Submissions not coming through to email

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    Vinejuice
    Asked on December 08, 2015 at 11:24 AM

    I've been using Jotform since last year with no issue. Recently however form submission notifications have stopped coming through to my email inbox. I haven't changed anything so not sure what has gone wrong. Can someone please help?

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    Kiran
    Answered on December 08, 2015 at 01:08 PM

    I've checked your email history log and see that the notification emails on your form are getting failed. It seems that the sender email address is not selected.

    As I send a test submission to your JotForm, I see that the email notification sent without any issue from our end.

    It looks like that you have changed the sender email address in the notification email. Please check if you have received my test submission. 

    If the issue still persists, we request you to take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to help.

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    Vinejuice
    Answered on December 08, 2015 at 01:22 PM

    Thank you Kiran, I did get your submission. I updated it to noreply@formresponse.com just before starting this thread. Prior to that it had been on noreply@jotform.com. Which is the correct setting please?

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    Kiran
    Answered on December 08, 2015 at 03:06 PM

    You should be able to use either email address. If you are experiencing receiving emails from noreply@jotform.com you may try whitelisting the email address in your server which would help. For other IP address/email address than can be whitelisted, please go through the guide below :

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this information helps!