What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended

    Asked by apero on December 08, 2015 at 11:35 AM
    Hello, I have a form or I Hello, I have a form or I Hello, I did a form where I asked for the URL Facebook and other social networks , but not passwords. I do not think my form violated your policies, but out of respect , I deleted it. How can I do now to my account to be activated? Thank you!
    enabled style font hello my account
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    JotForm Support

    Answered by Kiran on December 08, 2015 at 01:23 PM

    We are sorry for the inconvenience this may have caused and we also thank you for your co-operation in deleting the suspected form. I've checked the JotForms in your account and they seems to be normal and clean. I've activated your account and you should be able to view your forms without any issues. 

    I see that your JotForm is made in French and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are likely to be automatically suspended. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in French by default. Please refer to the following thread that can help you with this

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Hope this information helps!