What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having a problem with the retrieval of the form data.

    Asked by Dimitry Frederique  on December 08, 2015 at 12:42 PM

    I have been working all night on this issue and cannot seem to resolve how to get my form to auto reply to my customers with a code to access a link to some free information.

     

    I have tried all the options available to the reply to section and none of them returns an email back in my test form to the original person.

     

    I would like to talk to someone so they can walk me through what I am doing wrong.

     

    Thanks,

     

    Dimitry

     

  • Profile Image
    JotForm Support

    Answered by david on December 08, 2015 at 02:18 PM

    Hi,

    To send a reply to the user filling out the form, you would need to set up a form autoresponder:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    This will send an email to an address entered in the form.

    If you have any trouble once the autoresponder is set up, let us know which form you are working on and we will be happy to have a look.