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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is number of form submissions in Free account

    Asked by Vangie Bazan  on December 08, 2015 at 01:03 PM

    I sent an earlier email about this question, but I'm not sure it was delivered.  I've not received a confirmation.

    I am using the free plan for a donation form integrated with PayPal.  How many submissions can be received in a month before needing to upgrade to the bronze plan.  In one place (pricing page) I see the number 10 for limit on submissions and in another place (in the footer of the website), it says 100 submissions.  I hope it is 100.  I'm working with a non profit group who is anxious to send out a holiday appeal.

    If the number of submissions is 10, then somewhere I read that we could upgrade to Bronze for just a month or two if we exceed 10.  Is that correct?  Do we receive a notification?  I understand that after the month or two of Bronze, that I can go back to free.  Is that correct?

    Anxious to hear your response.

    Thanks.

    Vangie

    Submissions donation signup new user free account
  • Profile Image
    JotForm Support

    Answered by jonathan on December 08, 2015 at 03:09 PM

    Hi Vangie,

    I recommend signing up before proceeding further. Use this link http://www.jotform.com/signup to signup using your email account.

    You can read for more details on subscription packages in the JotForm Pricing page.

    The FREE account can accept up to 10 submission payments per month. If you need more than 10 submission payments per month, you can upgrade the subscription to the next higher plan. The paid plans have higher limits.

    Yes you can Upgrade the subscription and cancel it as well anytime whenever you need to. The subscription packages comes in Monthly, Yearly and Bi-Yearly payment schedules. Its an automatic renewing subscription service and will only stop once you cancel.

    Let us know if you need further assistance.

    Thanks.