What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Autoresponder not being received by form submitters.

    Asked by khauser on December 08, 2015 at 01:04 PM
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 08, 2015 at 03:05 PM

    I'm sorry is this similar to the email a submitter of your form receives when he/she submits your form? If it is, then you are referring to the autoresponder email.

    You can set up the autoresponder email on your form with the help of this guide: 


    Here's another guide that can surely help you understand the details of the autoresponder.


    I hope this helps. If this is not what you're looking for, please feel free to get back to us with more details about your concern. Thank you.

  • Profile Image

    Answered by khauser on December 08, 2015 at 03:45 PM
    My requestors are not getting a confirmation of their request, and I’m getting 2 notifications of each request.
    Best Regards,
    Terry Stidger
    Production & Design Coordinator
    Marketing and Communications
    500 Lincoln Ave., Salinas, CA 93901
    (P) 831 757 4633 ext. 15
    The Y: We’re for youth development, healthy living and social responsibility.
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 08, 2015 at 05:02 PM

    I have checked your form after cloning it and I've noticed that you have 3 notifiers set up and 1 autoresponder.

    The autoresponder(the one with a cog-wheel on its icon) on the image above will send an email to your form submitter's email address once they fill in the email address field on your form with their email address.

    I have checked your forms mail logs and I have not seen any failed emails. You can also check that within your account with the help of this guide: How-to-view-all-your-form-Email-History

    The reason why you're getting multiple notifications is because you have a many notifier set up on your form. You can delete a notifier by hovering on them and an close(X icon) will appear on the right side of the notifier.

    I hope this helps. Let us know if you need any further assistance. Thank you.