Autoresponder not being received by form submitters.

  • khauser
    Asked on December 8, 2015 at 1:04 PM
  • Mike_G JotForm Support
    Replied on December 8, 2015 at 3:05 PM

    I'm sorry is this similar to the email a submitter of your form receives when he/she submits your form? If it is, then you are referring to the autoresponder email.

    You can set up the autoresponder email on your form with the help of this guide: 

    Creating-a-Form-Autoresponder

    Here's another guide that can surely help you understand the details of the autoresponder.

    Notification-Autoresponder-Email-Details

    I hope this helps. If this is not what you're looking for, please feel free to get back to us with more details about your concern. Thank you.

  • khauser
    Replied on December 8, 2015 at 3:45 PM
    My requestors are not getting a confirmation of their request, and I’m getting 2 notifications of each request.
    Best Regards,
    Terry Stidger
    Production & Design Coordinator
    Marketing and Communications
    CENTRAL COAST YMCA
    500 Lincoln Ave., Salinas, CA 93901
    (P) 831 757 4633 ext. 15
    www.centralcoastymca.org
    The Y: We’re for youth development, healthy living and social responsibility.
    ...
  • Mike_G JotForm Support
    Replied on December 8, 2015 at 5:02 PM

    I have checked your form after cloning it and I've noticed that you have 3 notifiers set up and 1 autoresponder.

    Autoresponder not being received by form submitters Screenshot 20

    The autoresponder(the one with a cog-wheel on its icon) on the image above will send an email to your form submitter's email address once they fill in the email address field on your form with their email address.

    I have checked your forms mail logs and I have not seen any failed emails. You can also check that within your account with the help of this guide: How-to-view-all-your-form-Email-History

    The reason why you're getting multiple notifications is because you have a many notifier set up on your form. You can delete a notifier by hovering on them and an close(X icon) will appear on the right side of the notifier.

    I hope this helps. Let us know if you need any further assistance. Thank you.