What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving Error msg. - Error on query - Error Returned My SQL Server has gone away - what does this mean

    Asked by CayDer2 on December 08, 2015 at 01:31 PM
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    Answered by Boris on December 08, 2015 at 03:15 PM

    Please accept our apologies for the inconvenience.

    Can you please let us know the link to the page where you are receiving this error, so that we can look further into the issue that you are experiencing?

    Additionally to providing us with the link to the page where this is happening, can you please let us know if there was any specific action performed when the error was shown - such as did the error appear when trying to submit a form, or uploading an image, etc.

    We will eagerly await your reply with more information, so that we can try to recreate and resolve the issue you are having. Thank you.

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    Answered by Diane on December 09, 2015 at 09:30 AM

    http://form.jotform.ca/form/51603576985264   1st Item in Query



    2nd Item in query

    As well, I have another question with regards to Jotforms.  I was saving a photo in from Jotform and it saved to my files, but when I tried to save pdf, I could not rename it as I normally do.  I had to save as is numbered by Jotforms.  Tried at least 10 times on this one file, finally tried saving with just the number and that worked, but normally we can give it a file name.??? Why would this happen suddenly?


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    JotForm Support

    Answered by BJoanna on December 09, 2015 at 11:54 AM

    I have tested form you provided and I was able to submit it without any error message. When I submitted your form I got redirected to thank you page.

    It was probably temporally problem. Are you still getting same error message? Is there any specific scenario how can we replicate it? If you form is embedded to website, please provide us URL of the website.

    I have moved your other question to separate thread and we will provide you an answer there shortly.