What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I make a yearly payment, and I use my GB space before the year is over. What happens next?

    Asked by bgwork on December 08, 2015 at 03:00 PM

    I want to make a payment to upgrade my account but I dont know if it is better to make the payment per year or monthly. If I pay the whole year but I use all my available space in 6 months? What would happen to the other six months that were already paid?

    yearly next storage limit money back refund policy
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    JotForm Support

    Answered by jonathan on December 08, 2015 at 04:21 PM

    If you exceed any limits on your current subscription account (submissions, payment, storage), your account will be temporarily disabled. To reactivate the account, you will either...

    #1 Upgrade to the NEXT HIGHER plan for expanded limits (like storage limit)

    #2 If its due to storage/space exceeded and you do not want to take option #1.. you can decrease the storage used by deleting form submissions that have uploaded files on them.

    By deleting submissions with included uploaded files will clear the space used by the uploaded files. By deleting, the storage space will now be cleared with new storage space available again.

    What would happen to the other six months that were already paid?

    If you check the JotForm Terms, the guaranteed refund period is good for 30-days. So we cannot give you any refund anymore if that is what you are after.

    Hope this help. Let us know if you need further assistanc.e