What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not accepting school email address

    Asked by andydean1980 on December 08, 2015 at 06:36 PM

    I have created two surveys that I am using in our school to get feedback from parents.  


    However it asks for two emails. One for students and one from parents.  It will not accept our school email address as an email.  My email address is andy.dean@bsg.org.cn - it is a China domain that is the problem as iCloud and other web based email accounts seem to be ok to use.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 08, 2015 at 10:24 PM


    Thank you for contacting us.

    I have checked our email log for your address and seems you are receiving the emails : 

    Your account is not in our bounce list, I would like to share you this guide, you can follow them in order to prevent bouncing related issues and add our IP Addresses to your whitelist, you can ask your email provider to do it : 



    Also, you can see your email history, follow this guide to do it :


    Let us know if you are still getting issues, we will be glad to assist you.