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    Not accepting school email address

    Asked by andydean1980 on December 08, 2015 at 06:36 PM

    I have created two surveys that I am using in our school to get feedback from parents.  

     

    However it asks for two emails. One for students and one from parents.  It will not accept our school email address as an email.  My email address is andy.dean@bsg.org.cn - it is a China domain that is the problem as iCloud and other web based email accounts seem to be ok to use.

     

    email Emails problem domain China
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    JotForm Support

    Answered by Kevin_G on December 08, 2015 at 10:24 PM

    Hi,

    Thank you for contacting us.

    I have checked our email log for your address and seems you are receiving the emails : 

    Your account is not in our bounce list, I would like to share you this guide, you can follow them in order to prevent bouncing related issues and add our IP Addresses to your whitelist, you can ask your email provider to do it : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, you can see your email history, follow this guide to do it :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Let us know if you are still getting issues, we will be glad to assist you.

    Regards.