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    JotForm is creating two PDFs for each submission

    Asked by Realtipix on December 08, 2015 at 10:45 PM

    I am using Dropbox integration with my forms. Just recently, I started seeing two folders created in Dropbox for each submission - One folder has all the files and PDF, and the other folder with a duplicate name has only a PDF. Why is it doing this? Please help. I only want it to create one folder in Dropbox for every submission. 

    JotForm creating My Forms dropbox name create
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    JotForm Support

    Answered by ashwin_d on December 09, 2015 at 02:08 AM

    Hello Realtipix,

    I'm sorry for the trouble caused to you.

    I did clone your form and upon testing, I am unable to replicate the issue you are having. Dropbox creates only one submission folder where the submission folder as well as the uploads are uploaded. Only one submission PDF is being created.

    Please check the screenshot below:

    Please share a screenshot how the folders are being created in your dropbox account and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!