Having problem with getting our JotForms emailed to our group email address

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    omarcorrea
    Asked on January 31, 2012 at 01:38 PM

    We have all our jotforms sent to design@airrosti.com but for some reason it's not sending them to the distro list anymore. This just happened recently like a few days ago. It's been working great for almost a year. I don't think it's going to our spam filter or anything. Do you know why this could be happening? 

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    Mike_T
    Answered on January 31, 2012 at 04:40 PM

    We are sorry for the inconveniences caused.

    According to the following logs, emails are being sent to your email address:

    Jan 31 12:32:55 ying sendmail[15783]: q0VHWtq0015783: to=design@airrosti.com, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=35165, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q0VHWta0015784 Message accepted for delivery)


    Jan 31 12:32:56 ying sm-mta[15786]: q0VHWta0015784: to=, ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125358, relay=mx1.airrosti.com. [65.36.42.86], dsn=2.0.0, stat=Sent (Ok: queued as 181ECA96042)


    Jan 31 12:33:27 ying sendmail[16303]: q0VHXRYT016303: to=design@airrosti.com, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=36030, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q0VHXRVS016304 Message accepted for delivery)


    Jan 31 12:33:27 ying sm-mta[16306]: q0VHXRVS016304: to=, ctladdr= (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126223, relay=mx1.airrosti.com. [65.36.42.86], dsn=2.0.0, stat=Sent (Ok: queued as A5CFDA96042)

    /tmp/logs/amazonSES.log:[1;36m25-01-2012 09:53:44[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135155bad4f-9d71f970-3c7d-477a-98c9-05cec132e0fa-000000/60027137-4764-11e1-9d55-25f431805c60

    /tmp/logs/amazonSES.log:[1;36m30-01-2012 15:41:53[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135305a3806-d94cb172-6459-488c-a12d-1c5f47ab328d-000000/d70f47b0-4b82-11e1-94a3-9187c0a1152a


    /tmp/logs/amazonSES.log:[1;36m30-01-2012 16:37:11[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135308cd80a-c8b3ceea-3950-4919-93c6-ef7909df2fc1-000000/9099e479-4b8a-11e1-8a00-9b67b6c02487


    /tmp/logs/amazonSES.log:[1;36m30-01-2012 16:43:59[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:000001353093132c-2bf76a34-1c89-4439-98c2-3f3bdd7480f6-000000/83ff016d-4b8b-11e1-8378-8bb290f8bdaa

    etc.

    You may try to contact your mail service provider in order to whitelist our mail servers:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    In additional, you can add the noreply@jotform.com email address to your address book/safe list in order to see if that makes any difference.

    Please give it a try and let us know if you need any further assistance.