What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having problem with getting our JotForms emailed to our group email address

    Asked by omarcorrea on January 31, 2012 at 01:38 PM

    We have all our jotforms sent to design@airrosti.com but for some reason it's not sending them to the distro list anymore. This just happened recently like a few days ago. It's been working great for almost a year. I don't think it's going to our spam filter or anything. Do you know why this could be happening? 

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    JotForm Support

    Answered by Mike_T on January 31, 2012 at 04:40 PM

    We are sorry for the inconveniences caused.

    According to the following logs, emails are being sent to your email address:

    Jan 31 12:32:55 ying sendmail[15783]: q0VHWtq0015783: to=design@airrosti.com, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=35165, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q0VHWta0015784 Message accepted for delivery)


    Jan 31 12:32:56 ying sm-mta[15786]: q0VHWta0015784: to=, ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125358, relay=mx1.airrosti.com. [65.36.42.86], dsn=2.0.0, stat=Sent (Ok: queued as 181ECA96042)


    Jan 31 12:33:27 ying sendmail[16303]: q0VHXRYT016303: to=design@airrosti.com, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=36030, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q0VHXRVS016304 Message accepted for delivery)


    Jan 31 12:33:27 ying sm-mta[16306]: q0VHXRVS016304: to=, ctladdr= (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126223, relay=mx1.airrosti.com. [65.36.42.86], dsn=2.0.0, stat=Sent (Ok: queued as A5CFDA96042)

    /tmp/logs/amazonSES.log:[1;36m25-01-2012 09:53:44[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135155bad4f-9d71f970-3c7d-477a-98c9-05cec132e0fa-000000/60027137-4764-11e1-9d55-25f431805c60

    /tmp/logs/amazonSES.log:[1;36m30-01-2012 15:41:53[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135305a3806-d94cb172-6459-488c-a12d-1c5f47ab328d-000000/d70f47b0-4b82-11e1-94a3-9187c0a1152a


    /tmp/logs/amazonSES.log:[1;36m30-01-2012 16:37:11[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:00000135308cd80a-c8b3ceea-3950-4919-93c6-ef7909df2fc1-000000/9099e479-4b8a-11e1-8a00-9b67b6c02487


    /tmp/logs/amazonSES.log:[1;36m30-01-2012 16:43:59[1;37m PREMIUM AmazonSES [1;32mSent[1;37m email to design@airrosti.com - MessageID:000001353093132c-2bf76a34-1c89-4439-98c2-3f3bdd7480f6-000000/83ff016d-4b8b-11e1-8378-8bb290f8bdaa

    etc.

    You may try to contact your mail service provider in order to whitelist our mail servers:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    In additional, you can add the noreply@jotform.com email address to your address book/safe list in order to see if that makes any difference.

    Please give it a try and let us know if you need any further assistance.